I've never purchased from BHB, but I've found Brian to be rather accessible...as mentioned, contact him directly through his e-mail, not the general BHB business e-mail.
Jon Courtney of Cold Blooded Addiction is top notch when it comes to correspondence as well. I've purchased from him a few times and every so often bounce questions off of him, and he always answers in a timely manner, and in my experience, offers advice/input beyond what is asked.
Anyhow, glad you found your snake!
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