I tried to place an order with them to pick up at a show - two voicemails and I never received any reply from them. If you are ordering that much, it might be worth shopping at www.rodentpro.com. Their prices are too high for small orders (IMO), but the per-rat $ drops dramatically if you fill up the standard shipping box they use. I ordered over 300 rats from them a couple of weeks ago and got them when promised, packed well with dry ice, labeled with size, and all separate (no rat-cicles all stuck together).