Quote Originally Posted by Jay_Bunny View Post
While it is entertaining to hear about these things, I think some people get mad about Petsmart/Petco threads because they usually end up turning into a Petsmart/Petco bashing thread. And for those of us who work, or have worked, at these stores, it is very insulting.

I've heard some misinformation given before and as a customer I have stepped in and corrected employees before. When I worked at a Petsmart though, my co-workers were pretty knowledgeable and gave good information.

Though one time I was a customer in a local petsmart (not the one I ended up working in) and a lady was asking about her leopard gecko. Apparently she had come in earlier and asked about what supplies she would need for a leopard gecko and the person had essencially given her a list of "required" equipment like UV lights. I overheard the employee confirming that she would need all these things and I went over and politely offered to help out. The employee admitted she knew very little about leopard geckos and let me handle the customer from there.

But its not just Petsmart and Petco employees that do this. I've walked into one of those small mom and pop stores and the employees there just shocked me with their lack of knowledge. I had to correct them several times and at one store, one of the employees flat out refused to get me frozen feeders from the freezer because they "grossed her out." I had to wait until another employee was done with a customer so he could get them for me. The lady who refused to help me literally stood at the register and waited for him to come over to help me.
I believe you hit the mark perfectly.. most thread DO turn into a bashing one. Which is wrong.. I may have more info then all but one employee at my local petsmart, AND I do correct wrong husbandry advice employees give customers Politely but that's just me.. (and when that fails and they say I'm wrong I pull out the phone and show off my collection lmao) In the end it comes down to not the store, but the employees themselves. I will be honest... I find myself correcting BOTH local stores around her.. Oh well.. Let's hope this thread doesn't go south like so many others.