hes really trying hard as possible to fix it, i even emailed him an hour or so ago telling him not to worry about giving me free shipping next time and all that, but he sent the reimbursement anyway and insists on hooking me up next time so hes really doing a great job, and i honestly cant wait to buy from him again. all of his snakes look fantastic, and his prices are more than reasonable. im hoping to get a pewter girl from him in a few months here if their still around, and even if their not, i'll still probably buy something