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[Evenstar]

This is not intended to be a "bad guy" thread, but I wanted to share my story about getting my new rack from Boaphile. I wanted people to know how it went down for me so if someone should decide to order from him in the future they'll at least be prepared. So here's my story...

I ordered the rack on Nov 16. Recieved the Paypal reciept but no order reciept from the company. Waited 2 days and sent an email. Nothing. Someone here said try calling so 1 week after my order was placed, I called. No answer or call back. Tried again 2 days later and Jeff Ronne called back. He had to FIND my order before he told me ok it would be about 5 weeks and he'd send me the tracking number. 5 weeks rolled around and no tracking. I waited 2 more weeks because I figured with the holidays, things were busy. At this point it has now been 7 weeks from the time I placed my order. I called. Nothing. Called again the next day. Nothing. Waited 2 more days and called again. Nothing. Waited til the following week and called yet again. Again nothing. Finally found his personal facebook page and left a polite (yes, polite - you don't get far without using honey, lol) message for him to please just let me know what the status was so I could rest easy. THE NEXT DAY I finally recieved the tracking for the package. No other contact - no phone call, no reply to my FB message, no email - just the tracking. 4 days later the rack shows up.

Now, I'm pretty happy with the product. It's not quite as sturdy as I expected - in his ads, there's a pic of Jeff standing on one and I certainly would not do that with mine. But otherwise, its fine and it is plenty sturdy enough. And I wouldn't have minded waiting. I understand these things take time and I ordered with plenty of leeway on my part (didn't absolutely need it til Feb). But having no contact from the seller was disconcerting to say the least.

The lack of contact was rediculous. I spent nearly $400 with him and he could have had the professional courtesy to respond. I wasn't calling every 15 minutes or even every single day - just once every 2-4 days for about a week. Being so difficult to talk to is not a way to run a business in my opinion.

I have a feeling he knows his customer contact is poor, but he gets enough business he doesn't care. That shouldn't be an excuse. A business should be professional no matter how busy you are or how many customers you have. And there are other places to go. As I said, the rack is fine. But I won't do business with Boaphile again. I just won't play those games.

Again, I don't intend for this thread to be a bash on Boaphile. I just felt others should be aware so they can make an educated choice. I wish I'd seen a thread like this before I ordered from him. I might have still done so! But I'd have done it better prepared...