Quote Originally Posted by kitedemon View Post
Turning people away unanswered or suggesting they go to person they bought the snake might result in "he never answers emails! Told me to ask someone else!" there is a chance it could backfire upon your reputation. Just something to think about. It looks like a rock and a hard place problem from where I sit.
Great replies everyone. Thanks for reading my long post. The quote above, was actually addressed in my original typing of this post (for some reason it didn't post, and I hadn't copied the long post, so it was lost). Great that you brought it up, as this has always been my biggest concern when handling these situations. I know for a fact that I have gained customers by helping them with something that they got from someone else. However, I also know that I spent numerous hours sometimes on one person, and then after the long back and forth, they disappear forever. When time is a valuable commodity, it sure is a bad feeling to know you lost 2 hours dealing with someone that never intended on buying from you.

It is definitely a rock and a hard place, and 99% of the time, I end up spending the time to help the person/reptile.