I was going to post on the other thread but I will post here instead.

The mites are an issue for sure BUT they are treatable.
The kink on the other hand should have been noticed at some point before it made it to you much less into the box. I am wondering if the kink was from incubation or early handling damage?? Could an employee have been trying to cover it up and Brian and Lori didnt know?

Either way it is a screwed situation for both of you and the after math sucks.