Wow i agree you should at least be able to stand moving the snakes, out where i live the petco staff is horrible as well. I got my BP Jay at Petsmart,one of the worker guys new a lot about Ball Pythons and even gave me some advice and told a story about his own BP. He was also able to tell me that the snakes they had are all CBB from a local breeder and the inclosure Jay was in was well maintained.