I agree with Skip here mites are a big deal. I get that a place the size of BHB will have them every now and again. It is very likely that they will. The part I have issue with is if you know you have mites, why are you still shipping animals out? The crappy pet stores near me will not sell fish from a tank with health issues why is BHB? They should stop shipping until they get the mites eradicated.