yesterday we had a guy stand at the bottom of our steps and toss a package up on the porch....no gate nothing only 5 steps up to the door I heard something and went outside to see him running to his truck....wow he heard it break and took off......it was a scentsy candle warmer that had the tray part shatter...even when it says fragile glass on it...good job....there is one lady who noticed my package that said live harmless reptile on it and she put it in the front seat of her truck with her to keep it safe and warm she was so nice to it lol she put it in her jacket when she walked to the door I didnt dare tell her he had heat packs cause I wanted her to feel like she was helping out alot she was with fedex the first guy was with ups.....