The Petco in my area isn't all that bad. They take all complaints very seriously, and handle them swiftly. I was in there one day, and they had a very finicky batch of BP's. The humidity was a bit low, and they all had stuck shed. So i went up to the manager and told him he needed to mist them. Within 5 minutes someone was there to remist the cage, and all the surrounding cages just in case. They are actually so good wtih reptiles, they have had quite a few new breeds in. They had GTP's for the first time tonight, and they looked very healthy! But, the staff who works in the reptile section, all have collections of there own. I actually received my first snakes from one of them, and the other girl who helps int hat section is going to have her boa female drop soon. They do really well in our area, but they do have there downfalls. They had mites in there boa enclosure 2 weeks ago I guess. Someone was telling me about it. They got them all taken out, sprayed down, and cleaned within a 2 week span. They really do an amazing job here. But I think it varies with area, and staff. Some people just see it as a job and don't care about the animals, but some do!