dont feel bad about your guy being 4 hours late i live in virginia and my two were supposed to be here by 1030 am we waited and waited i called 5 times they said that their was a delay with the airplaines from weather finally at 750pm they showed up very cold and the guy that delivered them dropped the box up the steps in my opinion when it says live animal fragile they should be treated with care not happy with fedex right now sorry for the venting