Sorry, you did not answer the quarantine question. Do animals that you intend to auction go into racks where there are any other snakes that are going up for auction? How long are your snakes isolated in quarantine from other snakes before being sold? You were asked a quarantine question and you responded with a husbandry care type answer.
Your terms and conditions state there are no warranties, no live delivery guarantees and no health guarantee and no genetics guarantee, is this correct? I've carefully read them and it says that live animals can not be returned.
To summarize, let me see if I understand this correctly:
Zach comes on multiple forums and behaves badly.
Once his identity has been discovered, you start posting for the company. He goes silent.
Once his behaviors have been discussed, you (not him) apologize for his actions.
You and Zach place a banner ad that says you sold snakes that you have not sold. You state that it isn't lying, it is marketing.
There is no guarantee of live delivery.
There is no guarantee of a healthy animal.
There are no returns.
You've intentionally chosen a business model that is known to be used by scammers.
Now, we're supposed to trust you? Pardon me if I'm still a little skeptical.
I am not trying to sound rude...but I think you missed one...
You keep saying that your "reputation is to important to loose" but it appears that the only reputation you have is already VERY tarnished....