New Pewter

[jason_ladouceur]

[QUOTE=Kinra;1714157]I may send her back, but I will still most likely be out the shipping. Looking back at the addition photos I requested from them before buying her you can kind of see the kink in this one, but I honestly wasn't looking for one. I was just taking a quick look at her pattern to make sure she was what I was looking for. I really assumed something like this would be something you would tell to people. QUOTE]

why would you be out the shipping. they sold you an animal with a very a bad kink at full price without adviseing you of her condition. they should replace her, cover both the cost of shipping her back and shipping the replacement snake. or if they can't offer you a replacement your happy with they should offer you a full refund including the original shipping and return shipping cost's. it seems i like BHB less and less every time there name comes up.

[Kinra]

why would you be out the shipping. they sold you an animal with a very a bad kink at full price without adviseing you of her condition. they should replace her, cover both the cost of shipping her back and shipping the replacement snake. or if they can't offer you a replacement your happy with they should offer you a full refund including the original shipping and return shipping cost's. it seems i like BHB less and less every time there name comes up.

I guess I'm just used to seeing refund policies that don't include the cost of shipping so I assumed that was something they wouldn't refund. I know BHB has a lot of happy customers, but it's the unhappy ones that are the most vocal. I would take what you hear about them with a grain of salt. So far it seems like BHB is going to make this right and honestly that's all that matters to me.

[jason_ladouceur]

I guess I'm just used to seeing refund policies that don't include the cost of shipping so I assumed that was something they wouldn't refund. I know BHB has a lot of happy customers, but it's the unhappy ones that are the most vocal. I would take what you hear about them with a grain of salt. So far it seems like BHB is going to make this right and honestly that's all that matters to me.

You may be right. In fact the simple fact that BHB is still in business probably means that they have more happy than unhappy customers. But when you hear over and over again people saying I got an animal from them that was crawling with mites, had a severe respiratory infection, had a bad spinal kink etc etc you can’t help but think there is something to it. You yourself said this is the second time you have bought from them and the second time there has been a problem. And yes the larger the breeder the more difficult of a job quality control. So what. Would you buy an animal at an expo without at least looking it over to make sure it didn’t have any obvious injury’s, R.I, mites etc; I wouldn’t. And if a breeder is so busy that they can’t even give the animal a quick visual health check before shipping it off to a paying customer, than I don’t have time for them either. I can’t remember the last time (if ever) someone said “NERD sent me a sick snake” and they sell lots of animals. It’s not to say it hasn’t happened but I don’t see people complaining about the other large breeders the way that they do about BHB. I’ve also never seen a video from any of the other big guys showing how they force giant constrictors to live in crappy little bins barely big enough to stuff them into. I really hope that everything works out for you with this deal, and in the future I hope you will take your business elsewhere.

[Kinra]

You may be right. In fact the simple fact that BHB is still in business probably means that they have more happy than unhappy customers. But when you hear over and over again people saying I got an animal from them that was crawling with mites, had a severe respiratory infection, had a bad spinal kink etc etc you can’t help but think there is something to it. You yourself said this is the second time you have bought from them and the second time there has been a problem. And yes the larger the breeder the more difficult of a job quality control. So what. Would you buy an animal at an expo without at least looking it over to make sure it didn’t have any obvious injury’s, R.I, mites etc; I wouldn’t. And if a breeder is so busy that they can’t even give the animal a quick visual health check before shipping it off to a paying customer, than I don’t have time for them either. I can’t remember the last time (if ever) someone said “NERD sent me a sick snake” and they sell lots of animals. It’s not to say it hasn’t happened but I don’t see people complaining about the other large breeders the way that they do about BHB. I’ve also never seen a video from any of the other big guys showing how they force giant constrictors to live in crappy little bins barely big enough to stuff them into. I really hope that everything works out for you with this deal, and in the future I hope you will take your business elsewhere.

I said last time that I wasn't going to buy from them again, but I decided to give them a chance. You make a great point though, I don't think I've ever heard anything bad about NERD or any of the other big guys but I've also never looked for it.

I don't believe that they missed this, it's extremely hard to miss. As long as they fix it I will count it like I do my first purchase from them. Okay, but not great. The kink is the first real issue I've experience first hand. Last time I bought from them I got 2 rat snakes and one of them was making noises. I was afraid he might have an RI and I asked Lori about it. I described the sound as popping/clicking noise and was told she had no idea what I was talking about and to keep her posted. He turned out to be find and I think the noise was stressed induced, but I think she could have been a little more helpful. So it wasn't a bad experience, it just wasn't great.

Honestly I prefer to buy from Garrick DeMeyer because he's more local to me and he's a great breeder, but it seems like he's only producing black pewters right now and I wanted a cinny pewter. Depending on how BHB decided to handle this I may not ever consider buying from them again. If they fix it I won't put them on my do not buy from list, but they don't be my first or even 5th choice.