Another chiming in to say be careful with over-generalizations. I live in a big area with TONS of Petcos and Petsmarts. The health of their animals are VERY dependent on who they have working there. While I have never seen a ball tank without a hide, one of our Petcos goes above and beyond with their care due to the person in charge of that department. Both of my balls are from that store, and came with origins, hatch date, detailed feeding and shedding records, etc. My oldest ball is 2.5 years old now, and the other is 2. Both are healthy and thriving.