My baby ball is going through her first shed with me (and I have had her exactly a week, so I didn't expect it so soon)

I have not made any attempt to help her shed because I have no idea what a "normal" shed is like. But currently, the shed is off her head (and eye caps, thankfully) but is staying on the rest of her body. She has been this way for about 3 days. She has a "humid hide" but I have not seen her go in it. How long should I allow the shed to stay on her before I get concerned? And what can I do to make it better? I hear conflicting reports on the "soaking" method and I certainly am not going to just start peeling her, that sounds awful for the poor thing!