Talked with both several times. Bought from BHB once(twice?). Asked questions of both at shows AFTER saying "I don't have any money to spend, but could I ask you..." and both took time to listen and discuss issues with me. Never had rudeness from either.

Emailed BHB, but I can't remember if I've ever emailed Markus Jane, but never gotten rudeness then either.

Sorry if you've had a bad experiance. I'd be mystified as to why you seem to have had bad experainces with both?