Is it impossible to get an answer from Boaphile?

[NorCalAl]

Or is there a secret email address? I've already ordered from them and would like to order some aboreal cages, but I'm concerned since I never even got a order confirm from them, much less replies to my email questions!

I know people have said call them, but my hearing isn't all it used to be and email works so much better.

Suggestions?

[adamsky27]

I'm sorry, I have heard many bad things about wait times and customer service from them. I personally wouldn't order from them unless I know that I wont need the product for at least two months from the date I paid. If this was any other business this would be frowned upon, but I guess people like his product so they "deal" with it.

With that being said, keep sending emails or maybe have somebody call for you. Hopefully he will get back with you.

[Strick]

Call them and they will answer the phone. I called 3 or 4 times with questions before I orderd and they answered evrytime. This is even stated on the website. Top notch product and they will answer any questions you have. As far as the wait times, it is stated up front on the website the average wait time. I ordered a couple of months a go and was told 5 weeks. My order showed up in a little less than 4 weeks and I received a tracking number when shipped. The other manufacturers also have wait times so plan ahead..

[Soterios]

Odd, they emailed me back within hours the first time, and a day later the second.

[NorCalAl]

I did call one time, but like I said, my hearing isn't great and the person who answered seemed hurried and a bit exasperated about my asking him to repeat himself a couple of times. Oh, the ravages of age!

And yes, I'd read the entire website, saw the admonitions to call vs email and all the mentions of lead times. Those lead times were for caging, not the RHP's so I think I was justified in asking delivery times for the RHP.

And again, yes, the product has many happy followers, is reasonably priced and has good options, so I, too, will 'put up' with the lack of communication and delivery delays in order for my snakes to have a great home. I was just hoping I might get some answers to questions! :0)

[Wh00h0069]

I once ordered videos from them. I never received them. I e-mailed, but never heard anything back. I finally ended up calling them, and after a few tries was able to reach them. His excuse was that his wife forgot to send them out. This was about a month after I ordered them. I personally wouldn't not order anything from them again. There are many great reptile suppliers that have great customer service that I would rather order from.

[scale_fever]

well i ordred from them in the past & had a lil bobo my first order came two weeks late,fine poo hapens but now my second order...well lets say i called on the forth week after i purchased another order & called him to confirm if all was on scedule,he said has it benn 6 weeks?i repleid no sr,he say so dont botther me until them!!!On the 6th week i called again on a monday no answer so i emailed him very politly,he did write me back a few day later saying thankyou for your kind words & patience ,gave me the tracking number!!guess what its benn 5 days no emails giving me an explanation or nothing.This will be the last time i order from him im feed up with the 7 to 8 weeks going & not geting my stuff & when he answers the phone i got an attitude,so im spending my cash on your work & im getting the round about...If your willing to wait thats fine but expect the wait to be longer then whats promised...Prsonaly he can shove em sideways up his 8***.ever again Oh & if he reads this just say its your costumer fisherman out out mass say so!!!iI wish i could help u but im in the same boat cap.

[lostinstall]

I know this will sound superficial, but that Boaphile guy gives me the creeps.

Anyway, do yourself a favor and order from Ed Lilly @ http://www.constrictorsnw.com/cagess...ularcages.html

His cages are made of HDPE plastic, which is superior to the plastics used by other cage makers, and he keeps his prices competitive. He can build any custom size that you want too. He's always been responsive to my inquiries even though i wasn't planning on buying a cage for another year.

[NorCalAl]

I like those cages and concept! I'm not as thrilled about the hardware, but I guess I could get past that. Especially if Ed responds to emails! Going to email him today.

[NorCalAl]

Wow. Now that is a response! Ed wrote me back within an hour and gave me tons of info both on his cages and on why he chose the materials he chose. Ed will get my business for sure. A three cage 30x24x20 is only $640 shipped! Including casters!

To me, that's the perfect size for the chondros and my room. They have a four stack only 12" high for the balls. I can fit those two side by side on an inside wall - perfect starting point.

Thanks so much for the suggestion!