I'm sorry, I have heard many bad things about wait times and customer service from them. I personally wouldn't order from them unless I know that I wont need the product for at least two months from the date I paid. If this was any other business this would be frowned upon, but I guess people like his product so they "deal" with it.

With that being said, keep sending emails or maybe have somebody call for you. Hopefully he will get back with you.