Ah yes, I too had a job at a Pet(not so)Smart at one time. Like your store, no one got the balls to eat and they would only offer f/t, even if it meant they starved to death refusing them. I couldn't tell you how many died from lack of nutrition and improper husbandry. We were told to mark in our feeding charts that they ate even when they did not. I did sneak some live rats pups in a couple times from our breeding colony when I could and got them to eat.

Our managers weren't as understanding as yours when it came to refusing live sales, either. I got written up many times for it and I talked my way out of one firing. I ended up getting fired partly because of refusing a sale (as well chewing out a co-worker for being a word I cannot say on BP.net). The times I did refuse a sale they usually wanted to speak to a manager and the managers ALWAYS ended up making the sale and usually told the customers things such as, "He's new" or "He doesn't know what he is talking about" and "He cannot refuse to sell to you, only a manager can" when talking about me.

Man I'm glad I'm out of that place. I tried educating them and doing the right thing, but it was a lost cause. The only thing that mattered was the almighty dollar.

Hopefully you have a better experience than I had and can turn that place around. We're here to help you too if you have any questions.