This is an Exoterra heat pad, it's the desert model. I'm wondering now if the problem is that it's for desert temps? I'm thinking I will go buy the rainforest heat pad today... at least that will help me in the short term I think.

I am quite upset. I went to buy the NEW DIGITAL CHIP - BAH-1000DC Reptile Thermostat With DC Chip Technology and they said they won't ship it for orders under $100... AFTER I purchased it. They really do not make this easy. Why not supply these things in ALL pet stores if it's something that you DO NEED for your snake? This is pretty pathetic, and something someone could make a killing on if they started selling it in big pet stores like Petsmart.