If they are an "Animal Hospital", they should be open 24hrs. It's 11:30, so most vets won't be open. If the white light lamp wasn't just for the photo, I'd take it down. It can overheat the BP and cause even more problems. Until your snake gets better, I'd also recommend not trying to feed, as it can make it harder to get them started in the long run. Also, the snake shouldn't be having a first shed problem, as it should have shed before a couple of weeks after hatching.
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