I did call the manufacturor. They said they could send new tape but I would have to be charged for it? That it wasn't covered even though thats what is sent with the racks. Believe me, I was really concerned when I smelled the burned plastic. That is the first thing I did was call. So she said to tape the probe. Some people don't know especially when the manufacturor is the one that told them to do it. I agree about the power out/on but I don't work and that is probably what saved them in the first place and I would never ever put a live rat in their homing cage unsupervised......I had a rescue someone did that to and he had over 2/3foot of scarring from where a rat ate him. So alot of those things you are asking if I thought about, NO cause I don't do them.....