i only put the neosporin on him once... ive been swabbing the area directly with the betadine and his skin has cleared up a lot. I just unplugged the heating pad again after i read one of the posts again... its only been on under the water bowl for two days i was trying something different... the humidity has stayed at a good level since ive done this and the temperature hasnt gotten out of control... but if you say the glass is gunna shatter if the water spill i dont want that to happen so i already unplugged it.. thank you for telling me... i still havent gotten the thermostat some of the places ive found them are ridiculously expensive... i gotta get him a new tank soon too