Quote Originally Posted by lasweetswan View Post
The reason for writing the letter is due to the fact that it was obvious that they did not want to help, which is why I stressed that point. I did not include in the letter what the problem was as it is supposedly documented in the company's system under the reference number that was included with my personal information that was omitted from the bottom.

I can assure you that I am not impossible to make happy. I made a simple request for my purchase history. My frustrations stemmed from the fact that the first agent that I spoke with advised she located the history and the specific transaction that I was looking for and would send it to me. They requested that I fax them my driver's license and an authorization to release information. I went out of my way to provide them what they requested. Three days later, I had received no response after being advised 24 for hours for the history to be received via email. I called back, they said they were unable to locate the history. Sent me to the store location. Store location was unable to locate, referred me back to corporate. Corporate was to research it and have it resolved in 24 hours. I called back two days later, after receiving no reply, the customer service agent advised he would work on it immediately and send it to me via email within 1 hour and that if I did not receive it to call back. I asked how late they were open and he said 24 hours. I received nothing so called back 3 hours later, and they were closed. I called the next day. They again could not locate it. The entire time, they could not get the details straight. I provided them numerous times the date of the transaction, the amount and the items purchased.

It was a very simple request that through employee error turned into a molehole and wasted a week's worth of my time. The situation would have frustrated anyone, a patient person or not. I deal with pain in the butt people all day at my work, and I was more than patient with them.
*a molehill into a mountain