Quote Originally Posted by The Hedgehog View Post
*This is constructive criticism*

If I was the one who received this letter, and saw this as the second sentence:

"Not only are your staff completely and utterly incompetent, they just do NOT want to help when someone asks for help."

I would have deleted the email/thrown out the letter right there. As angry with them as you are, when you start off a letter by insulting someone, the first thing that person is going to do is NOT want to help you. Corporate or not.

That's just my 2 cents. The rest of the letter is written pretty well however.
Thanks for your thoughts. However, how insulting is it to a consumer that spends thousands of dollars in a store to be neglected when a simple request is made? It does not matter that they do not want to help now. The issue has been resolved. I sent the letter so that they could hear an opinion. My opinion was that the staff is incompetent, insult or not. They were hired to do a job and chose not to do it.