LOL, people are way different on the phone than they would be in real life. I'm a "telephone account manager" and spend all day on the phone calling and emailing people about their orders. Some people can be really nasty. Luckily my customers are in Kentucky so majority of them are very polite even when they are upset.

I did have one guy argue with me for 10 minutes about how he couldn't understand me because I was calling from another country. I'm from Iowa, we have absolutely no accent. I kept saying I'm from IOWA, I'm only a few States away from you, in the US.... And to top it off, he was originally from another country, I'm not sure what one, but I couldn't pronounce his name and it was somewhat difficult for ME to understand HIM!