Yes I agree, my problem with them is like you said, they are uneducated and most of their info is incorrect some way or another...but they also don't do anything to change it. I'm sure they get numerous complaints regarding the look and care of their pets and nothing will change because it just "costs too much" to take care of them properly. You don't need to be a herp genius to see half the reptiles in Petsmart/Petco look sick...