I guess she is suffering from Ophidiophobia.

Check this link out for more on this real life affliction.

http://10-most-common-phobias.com/snake-phobia

In a way it is funny, but I'm sure it isn't to her. At least you tried your best to talk to her.

If the building security is on your side, at least she shouldn't be able to have you evicted.

Gale