What is that a pastel? Yeh im not suprised either, i had a friend of mine buy a ball a few years back and he did not know it until he had it for a few days but it was infested with mites, he took it back to petland, and it just so happens they got a new batch of babys in, and they exchanged the BP he had with another of the new ones, and guess what, the babys were infested too.
Unfortunately pet stores are few where i live so i have no choice but to give them my business , but i would never buy a reptile from them.