Wow...! That sounds like incompetence at it's finest! I'd be talking to the Chief or barring that, the university/school president about the lack of response you've gotten with their officers. That's a load of crap. It's called public service for a reason, for cryin' out loud!
Keep at it and I sincerely hope they do something about it other than give it a cursory glance and call it good. Good luck, man!
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