Thats exactly what I did and there is tons of them, im not going to spam the forum, I was just showing a range of problems, again its not an isolated incident as you implied.
I find it ironic that only something was done AFTER this went public and after you appeared, which you apparently live less than a hour away. Why did this happen in the first place? Why was the OP accused of fraud? Why did he have to pay shipping for an defective item, regardless of it being fixed later?
Even if Steve is a good guy his companies customer service is still crap. No one should ever be accused of a crime. That's just outright unacceptable and its not the first time this has happened, regardless of it being years ago.
Even if you are telling the truth, you have only hurt this company in some people minds, but your defensive tone and all around suspicious nature, I don't believe you.