mypethouse - I already told them about it!

I also did not flame you - everyone is entitled to their opinion. I needed other products so I had already ordered a replacement with that order.



UPDATE - Just got off the phone with Steve, the owner of Big Apple - he was great (called me on a Sunday)! He had no idea this was happening and apologized. He agreed it was not handled well and he verified that a credit was given (hadn't shown up on my bank statement yet).He saw that I was a good client of his and even gave me a credit to use later.
Lesson: go to Steve if you have any issues with his company! I am sorry it came to this.