Quote Originally Posted by mypethouse View Post
You know what is interesting, a bunch of anonymous people get on a forum to blast some company about something ridiculous. Then, when someone who has ordered multiple times from Big Apple says they have ordered many times and received great service they get blasted too and told they are liars.

I have a lot of animals and have had great experiences and I'm sorry that the person who started this thread did not. I say call Big Apple and speak to them because I believe they are a reputable company.

I have forwarded this thread to them so they know about it.

What I would like to know from the person who posted it please forward to this forum the information you received from Big Apple.

1) Did they refund you for the product?
2) Provide you with a new unit?

Your post did not include how this was handled.

To the rest of you I am new but I don't think I deserve to be flamed because this is my first post and my name is what it is - I have nothing to hide.
I don't think anyone is trying to call anyone a liar. They are simply stating you should not be flaming the other user for telling us about his experience with that company. People are saying as well that you are saying it's a bad thing to make his first post in this forum a flame against Big Apple, yet your first post is to build them up, a bit ironic in my opinion.

However, in defense of big apple, I'm sure they're a decent sized company and the owner cannot handle all issues by himself. There is no sense in customer service accusing the customer of anything and I would be interested in hearing about what was done to make this right.