You know what is interesting, a bunch of anonymous people get on a forum to blast some company about something ridiculous. Then, when someone who has ordered multiple times from Big Apple says they have ordered many times and received great service they get blasted too and told they are liars.

I have a lot of animals and have had great experiences and I'm sorry that the person who started this thread did not. I say call Big Apple and speak to them because I believe they are a reputable company.

I have forwarded this thread to them so they know about it.

What I would like to know from the person who posted it please forward to this forum the information you received from Big Apple.

1) Did they refund you for the product?
2) Provide you with a new unit?

Your post did not include how this was handled.

To the rest of you I am new but I don't think I deserve to be flamed because this is my first post and my name is what it is - I have nothing to hide.