first examine the shed, if the head piece is still whole where the eyes are you will see the cap if it came off. If it didnt there will be a hole. The eyes will still have a slight cloudy or dull look if the cap is still there. If it is, the easiest way to remove them is use a piece of scotch tape. The frosty stuff not the clear its a bit too sticky. Just stick it over the eye and gently press on it to stick. When you pull off the tape the cap should come off with it. You may want help to hold the snake if the snake decides to struggle.