I placed my first order online with rodentpro.com recently and their customer service was fantastic! I will never order from anywhere else! They even let me do a custom order, they have set amounts that you have to order, minimums, things like that, but they did my order even though it was a little different! It was packed amazing, wish I had taken a picture. All mice and rats I've gotten elsewhere have had feces, blood, substrate stuck to them but rodentpro's stuff has been clean and perfect!