I'll go back in and get some pictures of the tanks, some temps with my infrared thermometer, take some notes on the overall husbandry issues, then speak with the manager. Maybe it truly is just an issue of no one knowing better, and the responsibility being given to someone who doesn't have a clue. Hopefully the manager will be receptive to the care issues and fix them. If not, I guess I'll cross that bridge when I come to it. I'll post pictures after I can get down there next.