Print off caresheets from here and confront the manager of the store, not the reptile department. That's animal abuse. The ASPCA has information on the penal code for all states and if you need to print that off too. Give them the caresheets, and give them a certain amount of time to fix it [be reasonable, don't give them an hour or a day, maybe a week or two depending on how bad it is and what needs to be fixed], tell them of the time limit and that you'll call the police and report them for animal abuse. Come back after that amount of time is up and if it's not better call the police. Here's the link to the ASPCA's website to find out what the laws are in your state. If that can't help you call the police department who has jurisdiction for the area the pet store is in and talk to them about what you can do and who to contact.