At this point even if he did bc he lied so hardcore on the phone with me which I'm still not judging I just don't feel comfortable doing a replacement. What ever went wrong pretty much tainted my thinking on this person.I keep looking at the email he sent and he admitted packing the animal. So this is either lack of experience or didn't care. I try and be fair when it comes to others' business just like id want someone to be to me. But in all reality this wouldnt happen with me and let's say by some crazy chance it
Did my first sentence would be what would you like to do replacement or refund. I feel like his email was kinda dodging any responsibility. But then again thats the only one I've gotten. I've going to give him a chance to explain and make it right.