Quote Originally Posted by Hypnotic Exotic View Post
The rumor I heard on why SYR got shut down is some moron shipped a False Water Cobra.
Your rumor is only kinda true. Yes, someone shipped a false water cobra, yes, UPS freaked out about it. But that didn't get anything shut down. That part is not accurate.

That incident became part of an ongoing discussion, along with an unlabeled dry ice shipper (against policy) and a small mammal that got shipped (also against policy). Those are definite trouble spots. Those are the three unique trouble spots, of 50,000+ shipments, that we had to address.

They definitely raised issues. But folks ship crazy stuff with UPS and FedEx on their own every day, from every Kinko's and UPS Store. Drugs(!!) liquor, guns, fireworks, all kinds of crazy contraband. They do it with more frequency on their own, WITHOUT SYR, than our users do WITH SYR. Statistically, our users are extremely safe shippers, responsible shippers, and educated shippers. We have NEVER had any kind of crazy contraband shipped.

But those three issues together didn't cause a shut down either. It is a larger issue, including the third party issue, including overall snake phobia, including internal UPS communication issues. There is no sense in pointing fingers and placing individual blame, I want to move forward. The UPS conversation was long and drawn out, over many many months, with both sides trying to find a workable resolution. In the end, it is easier for them to say no, then yes.

Shoot, our FedEx conversation has taken 10 months, and we are close, but still not live : )

And regarding False Water Cobra shipper...

Mildly venomous, common pet trade animal, I was ignorant, I didn't know, come on I ship 35 packages a week, blah blah blah, he still got his account canceled immediately, and hasn't been back.

If you hear a "rumor" and wonder if it is true, if you need clarification on a confusing issue, ASK ME. You can email me directly, or give me a call.

Thanks!