I know this guy... and he won't bring her to a vet, AND definitely wont keep the tank and husbandry in pristine condition throughout her recovery.

Also over the heating pad there was a huge crack in the tank that was exposed that she has probably been rubbing all over. And its sharp. Freakin A. They got it covered but still.... She has a heating pad. not regulated... (yea i know! ) But after seeing it up close it definitely looks like scale rot to me.