While I agree that they, being a large chain petstore that SELLS the supplies that a ball python would need, should do better by the snake if its living conditions are in fact deplorable, I feel that this is rather hasty. Check back there and see if they have fixed the situation. You may have caught them on the day that they rescued it. If the poor thing is still dealing with dismal conditions, assume that they are ignorant and try polietly telling them what the snake needs (because they could very well not know, since most pets stores typically sell the babies). If that doesn't work, then threatening to, and eventually taking action, seems like an appropriate measure. I am also wondering why the original post seems to put a lot of emphasis on the fact that it is an adult. Do adult ball pythons not deserve to find good homes? Should pet stores exclusively sell babies?