Hello, and to BP.net...

I would try to bump your warm side temps up to about 90F. 75-80 is ok for the cool side (ambient) temps.

You said the eyecaps are already off which means he is either starting his shed or he has already tried and now has a stuck shed.He is going to need the humidity bumped up to about 65%, however, since you just got him and he is already soaking, alot of activity around his enclosure might just cause more stress, but if you can tell us about what type and size of enclosure and set-up, heating, substrate, as well as, what you are using to monitor the temps and humidity, we can figure something out.