Feeding frozen is NOT better for the health of your animal. It's a biological fact that nutrients are diminished when most food is frozen. Then you have to wonder if the rodent which was killed or euthanized was immediately flash frozen with dry ice, or was it left to freeze slowly in a freezer? Was it set to the side for a few minutes while the freezing tray was filled with more PK rodents to be frozen? Was there any chance of decomposition between killing and freezing?

Considering that decomposition begins at the moment of death, it's impossible to believe or prove that the frozen rodents supplied by petsmart and petco are flash frozen immediately after being killed.

Not to mention, I've seen many complaints of said frozen rodents being dirty, having feces, bedding, fleas or mites on them etc..

I don't care what their company policy is, they are simply wrong. It has nothing to do with how they feel about the animals or animal rights. Otherwise they would know what's healthiest for snakes. Otherwise they would not hold fish and insects lower than rodents.

Remember this fact... Petsmart knowingly contributes to the HSUS. Petco does not. Maybe knowing that will turn some Lightbulbs on upstairs for the reasons behind this "policy".

Also, being pushy or rude or insistent is NOT being a good or helpful sales employee at all.

Nuff said..