This sort of confrontational attitude isn't really helpful.
And to touch on the specific comments you made...
Your cage is too big
-- Not necessarily...some balls do just fine in larger enclosures and if that is what they prefer and they don't mind putting in the extra work it takes to maintain it, then there's nothing wrong with it.
You don't need a screen hood, a plexiglass sheet cut to size would work
-- There must be some sort of air exchange going on. A solid plexiglass top would be unhealthy, at best.
You don't need a heat lamp
-- You don't know that. If the home is kept cool, a heat lamp may be an essential supplement to keep the overall ambient temps up enough.
Your feeding needs to be every 7 days and a smaller meal
-- Smaller than what? It already seems like they may be feeding a little smaller than optimal...but since we can't actually see the snake or the prey item, we really can't judge that at all. All we can go on is the little bit of description they've offered.
4 UTH can be fixed by insulating the sides of the tank (3 sides need to be covered anyway)
-- This is actually a pretty novel idea. Never thought of it or seen it suggested before this. A person would need two different thermostats to make a set-up like this work...one for the heater UNDER the tank to create a warm basking spot...and a second for the three heaters on the sides to maintain a steady ambient temp. Not 100% sure if this would work in a really cool room, but it might be worth trying.
