there should be some kind of burn cut ointment you could get for him. and if i had one of my snakes in the animal hospitol and they come back with burns they wouldnt like me very well id be very irate with them. they should do something to prevent it. I use carpet under the substrate i use because of the fact if the snake switches and moves the substrate around he could burrow his self down to the very bottom. I dont put the substrate very deep over the UTH so itll still get warm.