Fedex Integrity....or a lack of it.

[Twisted Reptiles]

If 10:30 is the time, then 10:30 is the time. 10:50 is late and just like any business that promises something, they should be held to their own standard. Remember, it's their standard, not the customers.

Jim Smith

Precisely my line of thought. They are the one that offer the guarantee, not myself.

From the Fedex site:
"FedEx offers a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states."

you can't manipulate the time...trust me.

Chad

Trust you on what basis? I trust my customer and the fact that he was waiting for it while I was talking to him. He watched the truck pull up. Maybe you don't alter your times, but this guy figured out a way. Don't tell me it can't be done and then ask my blind trust. Not going to happen. It happened.

It doesn't matter at this point, I'm not arguing with Fedex any more than I have to. What am I going to to do, threaten to take my business elsewhere? Right.