From what I've heard Boaphiles always have a long turnaround time and I've also heard the customer service isn't the best, not that they don't support but that their communication isn't the best.

Personally I always buy ReptileBasics racks. I currently own 7 RBI racks and I couldn't be happier with them. Every time I order there is always a fast turnaround. That racks are investment quality, the prices are fair and the customer service from Rich is top notch.

All their rack prices include heat, tubs and shipping. The hides you can buy discounted with the racks are awesome too.

I use the CB-70 racks for my big girls and the 32qt sweater box rack for my breeder males. You can also get the dividers Rich makes or make your own to double the 32qts as hatchling racks.

If you want to check them out here is the link:http://www.reptilebasics.com/reptile-rack-systems/