Yes, the guy on the phone is really nice, I just talked to him.

Fedex sux, though. They told me it looks like the shipment will NOT arrive today. When I track it, its still not updated though, still shows as supposed to be delivered today. Still no update since yesterday.

So who knows. Probably won't come today. What a worthless tracking. If they don't update it, why even bother having tracking.

Guy from Big Cheese said the shipment should still be frozen, even if it doesn't arrive until tomorrow. I hope so.

Fedex stinks. Saw in the news how they doubled their profit but will cut 1700 jobs ??? Great, their tracking and CS already sux, so cutting jobs should improve that, huh.